FAQ

Do you have Questions?

First, we complete a damp wipe system where we physically wipe all surfaces to remove all surface mould.


This is followed by a fogging system where we release a micro-mist (cloud) throughout the property to kill all the invisible mould spores, preventing the occupants from breathing in potentially harmful mould spores.


During the remediation process, we also use an air purifier to capture dead airborne mould spores. Our fogging system also provides a residual coating to all surfaces throughout the property to help prevent further mould growth.

Yes, we offer a 12-month guarantee, provided all measures such as exhaust fans and water leaks have been rectified.

No, as we provide you with all the information you need to avoid your items being damaged.

If you have mould on your walls which have just appeared and there is no considerable damage, you can remove them at home with the help of bleach or vinegar. But if you suspect further damage or you are unaware of the root cause of the mould growth, a professional service like ours is what you need to get rid of mould permanently.

Fill a spray bottle with distilled white vinegar. Let sit for several hours. Soak an abrasive sponge in hot water and dip it into baking soda. Scrub the mould off of the surface.


This remedy can work only if you have very small damage, in case of severe mould, you would need odour neutralization done by a professional company like us. In New Castle, Mould Pro gives you the best odour neutralisation services.

Usually between $1000 and $3000, depending on the level of contamination. The technician will provide a quotation on-site.

Yes, it can potentially be very harmful and can cause serious side effects such as cancer, respiratory problems, sore eyes, itchy throat, coughing, rashes, etc.

Yes, if there is moisture in the ground under the house then there’s a good chance there will be rising damp coming up through the floor and contaminating the inside of the house.

Usually between $1000 and $3000, depending on the level of contamination. The technician will provide a quotation on-site.

Between 1 and 6 hours, depending on the size of the property and the severity of the mould.

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